Shipping policy

Shipping Policy

At VIRALE, we are committed to delivering your order as efficiently and transparently as possible. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Times

Shipping times vary depending on your location and product availability.

Estimated delivery times:

United States & Europe: 7–14 business days
International orders: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, or high demand periods.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

destination country,
order size and weight,
promotional offers (e.g. free shipping).

Any applicable shipping fees will be clearly displayed before completing your purchase.

Tracking Information

Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Delays & Exceptions

While we aim to deliver all orders on time, delays may occur due to:

customs inspections,
carrier disruptions,
incorrect or incomplete shipping information.

VIRALE is not responsible for delays caused by factors outside our control.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately after placing your order.

Lost or Missing Packages

If your order appears lost or has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.