Política de reembolso

Refund Policy

At VIRALE, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Returns & Refund Eligibility

We accept returns within 14 days of delivery under the following conditions:

The item must be unused, unworn, and in original packaging
The item must be in the same condition as received
Proof of purchase (order number or receipt) is required

Due to the nature of dropshipping and hygiene considerations, some items may be non-returnable (see exceptions below).

Non-Returnable Items

The following items are not eligible for returns or refunds:

Personal care, beauty, or hygiene products once opened or used
Items damaged due to misuse or normal wear and tear
Clearance or final sale items
Gift cards

Damaged or Incorrect Items

If you receive:

a damaged item, or
the wrong product

please contact us within 48 hours of delivery with clear photos or videos as proof.
Once verified, we will offer a replacement or refund at no additional cost.

Refund Process

Once your return is approved:

refunds will be issued to your original payment method,
processing time may take 5–10 business days, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error.